Question: Direct materials partial productivity Overtime hours worked Defect rate On time delivery Set up time (average in hours) Number of machine breakdowns Downtime (hours) Number

Direct materials partial productivity Overtime hours worked Defect rate On time delivery Set up time (average in hours) Number of machine breakdowns Downtime (hours) Number of products returned Throughput time (hours) April May June 0.75 0.76 0.77 60 65 62 1.00% 0.95% 0.92% 97.0% 97.3% 97.0% 5.90 5.85 5.80 3 2 2 15.0 11.5 11.0 5 4 3 10.0 9.8 9.5 Prepare a balanced scorecard

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