Direct versus Indirect Approach -choose which approach the Direct approach or the Indirect Approach is most appropriate to use for writing the messages listed below.

Direct Approach or Indirect Approach

1. A letter turning down a job applicant.

 

 

2.A request to your boss to approve your plan to hire two new people.

 

 

3. A collection letter for a large amount owed by a customer that is seriously past due 6 months).

 

 

4. A letter from asking a former manager to write a letter of recommendation for them.

 

 

5. A collection letter to a customer about a small amount they haven't paid on their account and is slightly past due.

 

 

6. An internal email to all staff the free coffee would no longer be provided to employees in the staff room to cut costs.

 

 

7. A phone call to request a refund for a service you are not happy about that your paid for.

 

 

8. A meeting with an employee about their poor performance.

 

 

9. An email to a car dealer, asking about a specific car you are interested in

 

 

10. A presentation to a client proposing your company's services to solve a solution for them

 

 

11. A meeting with your staff to tell about departmental layoffs.

 

 

12. A final request letter to a customer asking them to pay their bill.

Answer rating: 100% (QA)

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