Direct-indirect order should be used as Cher has both good news and bad news for the employees. She should state the good news first - accomplishments, thanking everyone for their hard work, great job done on recent projects, and possible upcoming projects in the future. Then, she will provide the bad news and inform the employees about their upcoming terminations. Use of the direct-indirect approach increases the chance the receiver will understand the message and accept its outcome (Means, 2019, p. 178). Cher can promote goodwill in her termination letters by showing appreciation for the desktop publishers and by providing information with a positive tone. Positive words are used to promote goodwill and use a courteous and positive tone, even if your message contains negative news. State what can be done rather than what cannot be done (Means, 2019, p. 189). She could also talk about upcoming projects to ensure the desktop publishers know that there will be more work and projects that need completion in the future. By providing appreciation, a positive tone in her message, and information that there will be upcoming projects in the future to the desktop publishers, she is creating a positive culture that will