Directions: For each of the following documents,

1. Describe strengths and weaknesses.
2. Revise the document so that it communicates more effectively.

Include all activities in one Word document and turn in via the Assignment Tool.

1. Thank You Letter

Dear Mary Kendall:

We never expected to ever have to implement the disaster contingency plan we established with you a few years ago. The strange twists of fate that caused the levy to fail plunged our company into potential chaos. I am pleased to see that your company effectively implemented the recovery plan as promised.

I would like to thank you and your company for your assistance in getting our office relocated after the break in the levy flooded our building. We appreciate you and your team arriving so quickly and working "around the clock" to obtain new furniture and restore our computer systems. Please communicate our appreciation to your team for their efforts.

2. Claim Request

Dear Mr. Berkin:

When I ordered my Zeratus notebook last month, you assured me that it provided state-of-the-art security. After reviewing the specifications, I believed in your product and your company and soon placed my order. I received the notebook on January 12.

After watching the instructional demo, I was able to set up the fingerprint and password security. However, I often have to reboot the computer several times before I can get the notebook to recognize my fingerprint and allow me access to my files.

I have read and followed all the instructions, and even rescanned my fingerprint several times; but each time the notebook rarely recognizes me on the first attempt.

I would like this problem solved, either through a new computer being sent to me free of charge, or a refund after I return this one.

Please contact me at 706-555-3800 and advise me how I should resolve this problem.

3. Routine Request

Dear Ms. Fondren:

I am the Vice President of Operations for Sherman Corporation, a manufacturer of golf ball components. We have operated plants across the Midwest for thirty years, and we are contemplating opening a facility in the South within the next two years.

As we evaluate our operational needs and requirements, we are collecting data from various locations we think may provide a site that will generate the maximum benefit for both Sherman and the locale under consideration. Therefore, I would appreciate it if you could send me some information about Knoxville and its surrounding area, including information on population demographics and major employers, as well as a geographic description of the area. I'd also like to know about the weather, education, and cultural opportunities in the area, and of course, the cost of living.

Thank you for your assistance, and I look forward to your response.

4. Procedural Message: a procedures memo intended to communicate procedures for completing a certification exam

Email from Ladonna Sicilia, sent 1/3/2011 at 1:45 p.m.

TO: Professional Staff

SUBJECT: Certification Preparation

We encourage you to complete the certified interrogator examination before the end of the fiscal year. Order the review course from the CI Association. Allow approximately two weeks for delivery. Install the software on your computer and begin taking the 12 interactive sessions. A minimum score of 80 percent is required to advance to the next session. While you are completing the course, submit your application to the CI Association. Once you have completed the course and your application has been accepted, you can apply to take the course at a local testing center. For your information, it took about 8 weeks for me to complete the process.

Answer rating: 100% (QA)

1 Thank You Letter Strengths Expresses gratitude for assistance Acknowledges effective implementation of the recovery plan Weaknesses Lengthy and some... View the full answer