Directions: Select the term that best identifies the statement listed below. Place the letter of the correct term in the space provided. A. Differentiation B. Self-managed teams C. Top managers D. Organization E. Organizing F. Controlling G. Resources H. Leading I. Restructuring J. Organizational performance K. Department L. Efficiency M. Conceptual skills N. First-line managers O. Effectiveness 1. A collection of people who work together to try to achieve goals. 2. The assets of the organization including people, raw materials, machines, computers, and financial capital. 3. The measure of how efficiently and effectively managers use resources to achieve organizational goals. 4. The measure of how well resources are used to achieve goals. 5. The measure of how appropriate the goals of the organization are as well as the degree to which the organization achieves its goals. 6. The degree to which the products of a company are noticeably different from its competitors. 7. The structure of working relationships within an organization. 8. Energizing workers to understand the important role they play within the organization. 9. Evaluating how well the organization is achieving its goals and improving the performance of its workers. 10. A group of people who work together and who have similar skills and knowledge 11. Supervisors who are responsible for the daily supervision of nonmanagerial workers. 12. Managers who are responsible for the performance of all of the organization's departments. 4 13. Using information technology to "downsize" the number of workers in an organization. 14. Groups of workers who manage and supervise their own activities to ensure the quality of the goods and services that they provide. 15. The ability to analyze and diagnose cause-and-effect relationships within the organization