Directions: There are two parts to this assignment. Complete both sections.

1. In a company that processes insurance claims, the average flow rate is 10 claims per-hour and the average throughput time is six hours.
   1. How many claims are in the system on average?
   2. If the demand for claims to be processed is seven per hour and the capacity is eight per hour, what is the flow rate?
   3. What assumptions have you made in your answers?
2. Draw a flowchart for the following processes:
   1. Procedure used to pay your bills
   2. Checking out a book from the library

Prepare question 1 in Microsoft Excel. Use proper formulas and terms. Show the calculations.

Prepare question 2 in Microsoft PowerPoint. Use proper flowchart symbols.