Question: Discuss a service problem you encountered in a recent experience. Categorize the service failures that occurred as tangible, reliability, responsiveness, assurance, or empathy. Name some

Discuss a service problem you encountered in a recent experience. Categorize the service failures that occurred as tangible, reliability, responsiveness, assurance, or empathy. Name some products that have a high degree of quality. Are these products generally associated with successful companies?

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