"Discuss" and "describe" require more than a one sentence answer. Make me UNDERSTAND the concepts.

1. Discuss procedures for collecting outstanding accounts. (CAAHEP VI.C.11)

2. Describe the impact of both the Fair Debt Collection Act and the Federal Truth in Lending Act of 1968 as they apply to collections. (CAAHEP VI.C.12)

3. Perform collections procedures. (CAAHEP VI.P.2.c) You will demonstrate this competency by correcting the following conversation:

Bookkeeper (BK): "Hi, this is Dr. Smith's office. Who is this?"

Client (CL):"This is Laura Davis."

BK:"You owe us $46.25. Can you pay $10 today?"

CL:"Yeah, I'll put it in the mail."

BK:"Will it be check or money order?"

CL:"Check."

BK:"Fine, I'll expect it in a few days. Thank you. Good-bye."