Question: Discuss at least three possible challenges when decoding messages. Give two examples of provider-centered language versus customer-centered language that is not already discussed in this

Discuss at least three possible challenges when decoding messages. Give two examples of provider-centered language versus customer-centered language that is not already discussed in this chapter. Discuss three ways in which you can help build rapport with customers. Then, discuss why rapport is a key element in customer service. Describe the differences between assertive and aggressive. Choose two causes of conflict addressed in this chapter and give examples of how you managed this conflict in your personal or professional life

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