Discuss key elements of effective listening and the importance of listening to a leader when they communicate. Compare and contrast two organizational leaders in the service industry–one who is an effective listener and one who is not. How has this impacted their organization’s ability to thrive in today’s market? Please support your response with scholarly sources.

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Step 1 key elements of effective listening and the importance of listening to a leader when they communicate 1 Focus Give the speaker your full intention and recognize the message Perceive that nonver... View the full answer