Question: discuss the following suggested questions with examples: please answer two to three of the questions below. Compare two definitions of customer satisfaction? Review customer satisfaction

discuss the following suggested questions with examples: please answer two to three of the questions below.
Compare two definitions of customer satisfaction?
Review customer satisfaction from outcome- and process-oriented viewpoints?
Discuss a "gap" mentioned in the text?
Talk about TQM and customer satisfaction?
Introduce a research method for customer satisfaction?
Compare direct vs. indirect measurement?

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