Question: Discuss why 'interpersonal communication' is so important within the service industries? b) What is 'Active Listening' and how is this demonstrated in practice? c) Give

Discuss why 'interpersonal communication' is so important within the service industries?

Discuss why 'interpersonal communication' is so important within the service industries? b) What is 'Active Listening' and how is this demonstrated in practice? c) Give an example of a situation where using 'active listening' would be most advantageous

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