Discussion Aim: Critically examine how organizations infuse purpose throughout all levels of the organization.

After reading and reviewing the resources below, look at the Internal Revenue Service agency and its mission. Then, examine the ways in which they can infuse their purpose throughout their organization. Be sure to identify areas of strength and use the photo attached to identify the areas of opportunity to improve and how the agency can improve them.

https://www.accenture.com/us-en/insights/sustainability/sustainable-organization

https://thecorporatepurposepodcast.com/episodes/building-a-purpose-led-team-culture-with-stephan-vincent

https://www.ted.com/talks/megan_reitz_how_to_lead_in_the_new_era_of_employee_activism

https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/purpose-shifting-from-why-to-how

https://www.irs.gov/about-irs/the-agency-its-mission-and-statutory-authority#:~:text=The%20IRS%20mission,we%20should%20perform%20that%20role.

Telephone Online refund Correspondence In-person demand information was inventory nearly services skyrocketed limited tripled declined IRS received 195 IRS's "Where's My At the end of the During the 2021 million calls during Refund" online tool 2021 filing season, filing season, IRS the 2021 filing does not explain correspondence served 374,000 season compared to why a refund is inventory was at taxpayers in person 39 million in 2019. delayed. 5.9 million compared to compared to 752,000 in 2019. 2 million in 2019. OUTCOME Taxpayers had difficulty reaching IRS for assistance. Source: GAO analysis of Internal Revenue Service (IRS) data. | GAO-22-104938