Discussion Module 3 - mini case

Bob is the owner of a small accounting firm in Olympia, Washington. He has 50 employees, most of whom are working from home due to COVID. Tax season is almost upon Bob, and as he gears up for the busy season, he is experiencing some challenges with one of the employees.

The employee in question, Hannah, is one of the accountants. She is the mother of two young children who is attending elementary school from home. She is not working during the 9-5 workday, which is presenting a challenge for Bob. It feels to him like she's never available when he needs to speak to her. Bob calls, and Hannah often lets it go to voicemail, though she calls him back usually right away. Bob is angry with her for calling him back. When he calls, she had a better answer.

Hannah is managing to finish all of her work each week, though she may not work a full 8 hours each day (some days she works 10 hours and others 6 hours), and she tends to work at odd hours like late at night or early in the morning. Bob is increasingly frustrated.

If you were Bob's coach, what questions would you ask him?