Question: Discussion Question 5 - 1 ( LO 5 - 4 ) Classify the following services... Classify the following services by their degree of customer contact
Discussion Question LO Classify the following services...
Classify the following services by their degree of customer contact high medium, or low Also, determine how much uncertainty the customer introduces into the service delivery system by the ability to make customized service demands high medium, or low
Customer Contact Uncertainty
a Checkclearing in a bank multiple choice
high
medium
low
multiple choice
high
medium
low
b Bank teller multiple choice
high
medium
low
multiple choice
high
medium
low
c Bank loan officer multiple choice
high
medium
low
multiple choice
high
medium
low
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