Discussion topic for week 1: Examining Sample Papers for WA1 and WA2

The first two writing assignments are as follows:

-WA1: three personas for WA2

-WA2: a set of instructions on how to complete the task on a website

Please answer the following question below using the WA1 and WA2 provided below:

1. For each persona in the sample paper for WA1, please point out at least one pain point or unique situation.
2. Select one of the personas in the sample paper for WA1. How do the instructions in the sample paper for WA2 accommodate that persona?
3. What website are you considering for WA2? In addition, what task will you write instructions for on this website? WA1: personas for Banana Blossom

Jared Sampson, 23, is a dog trainer for Pets Paradise in Lanham, Maryland. He is meeting with some friends later this afternoon for a quick dinner in the parking lot of Prince George's Stadium before they enter the stadium to see a Bowic Baysox baseball game. One of his friends, Suzanne, gave Jared a gift card for Banana Blossom four months ago for his birthday. Jared will order food from Banana Blossom and pay for it with the gift card. Suzanne told him that he has to order online in advance. If he tries to order in the store, his food order will take too long, and he and his friends will be late for the baseball game. Jared has never ordered food online from any establishment in the past. He orders his food onsite when he gets carryout. He is a bit nervous about ordering online from Banana Blossom because he does not want to risk giving out his personal information. He is glad to be paying with a gift card to avoid putting his credit card information online. Still, he prefers not to post any personal information online to a local establishment with which he is unfamiliar. He thinks that if he orders online from Banana Blossom now, he will be harrassed in the future with emails or texts from the restaurant asking him to order more in the future. He 1s anxious about ordering online for this reason. Personas Steve Thomas, 38, is an English instructor for Prince George's Community College. He has been teaching there for eight years. He lives in Riverdale Park, Maryland, about 10 minutes from Banana Blossom. He wants to order a cup of cold Vietnamese coffee online from Banana Blossom and pick it up in about 30 minutes. He is getting ready to teach his class for the evening, and he would like to pick up the coffee to go to give him an energy boost as he heads on to class. Steve has never ordered on Banana Blossom's website before, although he was at Banana Blossom two months ago with friends. He has ordered food online from other establishments in the past. He does not want to create an account, as he thinks he will not be ordering food regularly from this restaurant. He wants to pay with his Visa card. Melanie Johnson, 42, is an analyst for the General Accounting Office in Washington, DC. She is at work now in her office in Washington, DC. She plans to have dinner with her friend, Sharon, this evening at Sharon's home in Beltsville, Maryland. Melanie will be leaving work in about three hours, and she would like to order two meals online from Banana Blossom to take to Sharon's house. Sharon specifically told Melanie to order one of the dishes from the list of entre specials on the menu. It will take Melanie about 30 minutes to get to Banana Blossom, so she will need to order her food for pickup in about three and a half hours. She would like to set her pickup time at 5:30 pm. Melanie would like to create an account because she anticipates ordering online from this restaurant several times in the coming year. Melanie has ordered food online before, but never at Banana Blossom. She will be using American Express to complete her order. How to Order Food Online for Pickup from Banana Blossom Bistro Banana Blossom Bistro is a new, trendy, and exciting eatery in Riverdale, Maryland. It features excellent Asian cuisine at a reasonable price. The service is fast and efficient. The mission is people-centered. You cannot go wrong in ordering a meal from Banana Blossom Bistro. You will be supporting the local community, guarding your wallet, and honoring your appetite. Moreover, Banana Blossom is convenient for online ordering and pickup. The restaurant is accessible from main roads in Hyattsville and Riverdale. It is 20 minutes from the District of Columbia. It is the perfect place to order online, pick up your food, and proceed on your way. Banana Blossom respects your privacy. If yvou order online, they promise not to text you, email you, or contact you in any way to promote any specials or entres. They value you as a customer. They don't manipulate you as a statistic. 1. From your preferred web browser, access bananablossombistro.com. Figure 1 Home Page of Banana Blossom Bistro C m 3] https://www.bananablossombistro.com 2. Select ORDER ONLINE from the menu options. Figure 2 Menu Item to Order Online NOW OPEN FOR LUNCH AT 11 AM (TUES - SUN) A TP L)) Bl.OSSOM BISTRO 3. Ifyou would like to create an account to make future ordering easier, select Create Account in the upper right-hand corner of our home page. If not, please move on to step H5. Figure 3 Option to Create an Account . BT il (e Banana Blossom Bistro 4. Fill in your email address and password and select Login to log in with your newly created account. Figure 4 Email and Password for the Option to Create an Account Create Account Get your food faster. Save order info and payment details across all of your favorite restaurants with a Toast account email password es to Tosst's Diner Terms of Service and soknowledge that you have read our Privacy Statement. Login powered by Qtoast 5. Select the edit button for Pickup for now. Figure 5 Edit Button for the Option to Pickup for Now Banana Blossom Bistro Riverdale Town Center 6202 RI Ave Suite 116, Riverdale Park, MD Open 11:00 AM - 9:15 PM Pickup for now (Ready in 30-35 Min) 6. Select your desired pick-up time. a. If you desire to pick up your food in 30 minutes, keep the Order now button selected. Figure 6 3Option to Order Now Edit Order for Pickup When would you like your order: @ Order now Ready in 30-35 Min O Schedule for later b. If you desire to order your pickup for later, select Schedule for later and select a time from the drop-down menu. Figure 7 Option to Schedule Pickup for Later O Order now @ schedule for later 7. Select your desired dish. Figure 8 Menu Options SPECIALS Appetizer Specials Entree Specials Dessert Specials PECIALS Appetizer Specials Fried Veggie Roll Platter (cha Rolls, our handmade veggie cha gio. $15.99 Entree Specials Brisket Pho Tacos Fried Rice ignature Pho Broth. Our team's twist. By popular Vietnamese-style fried rice to our $9.99 Vietnamese Garlic Noodles ettuccing noodles wok fried in a. Dessert Specials Banana Flan (banh flan chuol) banana in caramel sauce. Allergens -out of stock. Note: If you prefer one of our specials as an entree, select Entree Specials. Figure 9 Various Specials Choose a Menu SPECIALS Appetizer Speci Entree Specials If you want to order just a beverage, scroll down to our Tea, Coffee, or other selections. Figure 10 5Tea, Coffee, and Smoothies Tea (tra) lack Tea Jasmine Green Tea Crisp black tea served iced or hot. Fragrant jasmine green tea served iced or hot. $3.99 $3.99 Thai Iced Tea and a touch of vanilla sweetened with. $4.50 coffee (ca phe Hot Vietnamese Coffee (ca ph. Iced Vietnamese Coffee toa ph. served black or with condensed ma or with condensed milk $4.00 $400 smoothies {sinh to) Mango Smoothie Pineapple Smoothie $5.00 $6.00 Avocado Smoothie Combo Smoothie $5.95 $5.96 - ... .- For the purposes of this set of instructions, we have chosen the entree special named Brisket Pho Tacos. Figure 11 Brisket Pho Tacos 6Brisket Pho Tacos X Taco Options Please choose 1 @ @ Picode Gallo Please choose up to 1 (1 select: Add Avocado Add any selections you desire. In this case, we have added Pico de Gallo and avocado as options. Adjust the quantity as desired by clicking the plus sign. In this case, we will add one more entre to order two dishes. Figure 12 Option to Adjust the Quantity Quantity 1 10. Select Add to Cart. Figure 13 Add to Cart Quantity 2 I +' W Add to Cart (2) 11. If you are finished adding items to your cart, select Checkout. Figure 14 Checkout Subtotal $23.48 Tax $1.41 ! Checkout (2) 12. Fill out your name, address, email address, and phone number. Figure 15 Personal Information for Checkout Checkout Back to Menu Banana Blossom Bistro Riverdale Town Center 6202 RI Ave Suite 116, Riverdale Park, MD Pickup for now (Ready in 30-35 Min) Your Information First Name* required Last Name" Email" Phone* By providing e mobile number, you give Toast permission to contact you using automated text messages to provide transactional messages such as order status updates. 13. Choose your payment method. a. If you are paying with a gift card, select Pay with a Gift Card and enter the gift card number and select Apply. Figure 16 Option to Pay with a Gift Card Payment Method Is Pay with a Gift Card Enter Gift Card Number Apply b. If you are paying with a credit card, fill in your card number, expiration date, CVV code, and zip code. Figure 17 9Credit card Information Credit Card 14. Select your tip amount, if you would like to leave a tip. Figure 18 Option for Adding a Tip Tip 20% 18% $498 $4.48 $3.73 15. Review your total, and click Submit. Figure 19 10 Submit Order Subtota Tax Tip Total The information you provide Toast's Diner Terms of S You can pick up your meal or beverage at the scheduled time. And rest assured, your information is safe. Banana Blossom will not contact you in the future with special deals, and they won't give your information to others. 11 References Banana Blossom Bistro. (n.d.-a). Banana Blossom Bistro home page [screenshot]. https://www.bananablossombistro.com/. Banana Blossom Bistro. (n.d.-b). Banana Blossom - Order Online [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/?mode=fulfillment Banana Blossom Bistro. (n.d.-c). Banana Blossom - Create an Account [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/?mode=fulfillment Banana Blossom Bistro. (n.d.-d. Banana Blossom - Email and Password [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/?mode=create Banana Blossom Bistro. (n.d.-e). Banana Blossom - Edit Button [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/?mode-fulfillment Banana Blossom Bistro. (n.d.-f). Banana Blossom - Order Now [screenshot]. URL. Banana Blossom Bistro. (n. d.-g). Banana Blossom - Schedule for Pickup Later [screenshot]. URL. Banana Blossom Bistro. (n.d.-h). Banana Blossom - Menu Options [screenshot]. URL. Banana Blossom Bistro. (n.d.-i). Banana Blossom - Various Specials [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/#d413ebe9f-3800-4f7c- 67c9f9df7df74ab8d6bf8269b-e 199-4d2d-a27e-115faedflbob Banana Blossom Bistro. (n.d.-j). Banana Blossom - Tea, Coffee, and Smoothies [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/#d413ebe9f-3800-4f7c- b7c9f9df7df74ab8d6bf8269b-e199-4d2d-a27e-115faedf1bob Banana Blossom Bistro. (n.d.-k). Banana Blossom - Brisket Pho Tacos [screenshot]. https:/www.toasttab.com/banana-blossom-bistro/v3/add/07eae8f2-a7bb-4d05- af3a3e17571 170bd/6bf8269b-e199-4d2d-a27e-115faedflbob Banana Blossom Bistro. (n.d.-1). Banana Blossom - Option to Adjust Quantity [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/ Banana Blossom Bistro. (n.d.-m). Banana Blossom - Add to Cart [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/ Banana Blossom Bistro. (n.d.-n). Banana Blossom -- Checkout [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/ Banana Blossom Bistro. (n.d.-o). Banana Blossom - Personal Information [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/checkout 12Banana Blossom Bistro. (n.d.-p). Banana Blossom - Gift Card Option [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/checkout Banana Blossom Bistro. (n.d.-q). Banana Blossom - Credit Card Option [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/checkout Banana Blossom Bistro. (n.d.-r). Banana Blossom - Adding a Tip [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/checkout Banana Blossom Bistro. (n.d.-s). Banana Blossom - Submit Order [screenshot]. https://www.toasttab.com/banana-blossom-bistro/v3/checkout 13How the Personas Were Accommodated In the introduction, I mentioned that Banana Blossom respects its customers\" privacy and that it will not contact customers for future specials or promotions. This message eases Jarod's concern about the possibility of receiving such messages in the future. In step #1, I give the exact url and note that any browser can be used. This information accommodates Jarod, who seems to be less experienced than most about ordering online. In step #3, I give the steps of creating an account. I also give the option of skipping to step #5 if the customer does not want to create an account. This accommodates Melanie, who want so create an account, and it accommodates Steve, who does not want to create an account. The user is given different options, depending on his or her needs. In step #6, I show both how to order for pickup in 30 minutes and how to order for pickup at a later time. This information accommodates Steve, who wants to pick his beveage up in 30 minutes. It also accommodates Melanie, who wants to set a time for pickup in three-and-a-half hours. In step #7, T highlight entre specials and various beverages. This helps Melanie, who is specifically going to order an entre special. It also appeals to Steve, who wants a quick beverage. In step #13, both the gift card option and the credit card option are provided. The gift card option accommodates Jarod, while the credit card option accommodates Steve and Melanie. The final note about the restaurant not contacting customers with special deals serves to reassure Jarod, again, that he will not be contacted with such information. I might add that clear arrows and circles are used to point out the items on the mterface that should be selected. A person who has limited experience in ordering online, such as Jarod, will benefit from these clear markings. 14