Discussion Week 3 Discussion Week 3 discussion Disney source: pexels.com Welcome to the week 3 discussion. Using your textbook and also other research sources (at least 2 other reference sources) answer the following questions: 1 Regarding the design of goods and services, discuss the following two cases: Great Customer Service: The Disney Way (page 122 of the textbook) The servicescape in the cabin of the Boing 787 Dreamliner. Also, apply those concepts in both cases to one or two corporations of your choice. 2 What challenges do companies face when implementing e-commerce plans and strategies (online commerce)? What can be learned from the WebVan experience? (page 102 of the textbook).

3 Regarding the design of facilities and work, present your perspectives, approaches and opinions on the case Play Baseball and save the planet (page 160 of the textbook) and also apply what you have learned in the case to other companies or organizations)

4 In relation to the planning of forecasts and demand, analyze basic concepts in the forecast. Discuss the Direct TV case: Predicting the adoption of New Technologies and apply the concepts to another organization or company (page 226 of the textbook).

References

Collier,D. & Evans, J.(2016). Administracin de Operaciones /5a. Ed..Cengage 978-607-522-832-7