Discussion ( write about 130 words)

Purpose: To give students hands-on experience in analyzing a familiar service process and the organization methods needed to improve efficiency.

Background: While some production processes, such as industrial manufacturing, happen outside most peoples daily experience, we are all surrounded by the almost continual production of various services. Often we dont even notice the process, except when it goes wrong. This exercise is designed to help students notice, analyze, and develop improvement recommendations for the organization methods that support production of a service that affects them in a personal way.

Preparation/Materials: Choose a service/process at the school that causes you to gripe on a regular basis. Registering for classes is a good candidate at many colleges and universities,

1. Name the school service/process that you are analyzing.
2. Address the main points, bulleted, below.
3. The sub-points are provided to help with your analysis.

• What are the inputs and outputs?
• What are the bottlenecks?
• What is the layout of the process?
  • How could it be optimized?
  • How could the process be improved?
  • How could it be more student-focused?
  • How could it be streamlined?
  • How might it be made less time-consuming?