Question: Discussion/Calculation Question 3 [20 Marks] (a) Operational risk is often caused by the people who work for the company (employees). Identify four factors that might

Discussion/Calculation Question 3 [20 Marks] (a)

Discussion/Calculation Question 3 [20 Marks] (a) Operational risk is often caused by the people who work for the company (employees). Identify four factors that might increase people risk, and suggest risk control measures for reducing these risks. (8 marks) (b) One Telcom, a telecommunication company that provides mobile phone and internet services, is concerned about the operational risks that may arise as a result of outsourcing. (i) Use examples to describe three possible problems which might arise as a result of outsourcing customer service operations (6 marks) (ii) Suppose that you are responsible for risk management in One Telcom, what steps would you take to manage the operational risk losses as a result of the outsourcing activity? Explain. (6 marks)

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