Diversity is an important factor to consider when dealing with customers today because customers have a number of individual differences that influence their expectations and how they communicate. A customer service employee that understands and respects diversity will be more successful in achieving customer satisfaction.

Some examples of diversity are:

• Gender
• Age
• Culture
• Ethnicity
• Disability
• Race
• Language

one example of how customer diversity can present a challenge for an employee and explain how you would overcome this challenge if you were the employee.