D&N Printing - Conflict Management Policy Purpose Problems, misunderstandings and frustrations may arise in the workplace. It is D&N Printing's intent to be responsive to its employees and their concerns. Therefore, an employee who is confronted with a problem may use the procedure described below to resolve or clarify his or her concerns. The purpose of this policy is to provide a quick, effective and consistently applied method for a nonsupervisory employee to present his or her concerns to management and have those concerns internally resolved. Procedures Step 1: Discussion with supervisor a. Initially, employees should bring their concerns or complaints to their immediate supervisor. If the complaint involves the employee's supervisor, the employee should schedule an appointment with that supervisor to discuss the problem that gave rise to the complaint within five working days of the date the incident occurred. b. The immediate supervisor should respond in writing to the complaint within five days of the meeting held with the complainant employee. Step 2: Written complaint and decision 1. If the discussion with the immediate supervisor does not resolve the problem to the mutual satisfaction of the employee and the supervisor, or if the supervisor does not respond to the complaint, the employee may submit a written complaint to the employee's director/department head. Employees may request assistance with writing their complaints from the human resource (HR) department. The employee's director/department head should forward a copy of the complaint to the HR department. The submission of the written complaint is due within five working days of the response from the supervisor. The complaint should include: The problem and the date when the incident occurred. Suggestions on ways to resolve the problem. A copy of the immediate supervisor's written response or a summary of his or her verbal response and the date when the employee met with the immediate supervisor. If the supervisor provided no response, the complaint should state this