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Do develop a Balanced Scorecard and Strategy Map for the organization you currently work for. $$

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$1.$ Give a brief description of your current organization$$s history and strategy $($Mission$,$ Vision, Core Values, Competitive advantage $($if any$),$ Key markets, Products$/$Services$,$ overall strategic intent $($if any$),$ Market segments served, an overview of key competitors and their strengths$/$weakness$,$ external threats, existing market opportunities and performance highlights etc.$)$

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$2.$ Develop a set of financial objectives for the organization considering the organization$$s overall direction and for each objective indicate $$ at least two measures for the objectives, targets, timeline for the attainment of the objective, strategic initiatives, resource requirements $($resources could be financial, material or human$)$ and person or unit responsible for achieving the objective.

Develop a set of customer objectives for the organization considering the organization$$s overall direction and for each objective indicate $$ at least two measures for the objectives, targets, timeline for the attainment of the objective, strategic initiatives, resource requirements $($resources could be financial, material or human$)$ and person or unit responsible for achieving the objective.

$4.$ Develop a set of internal business process objectives for the organization considering the organization$$s overall direction and for each objective indicate $$ at least two measures for the objectives, targets, timeline for the attainment of the objective, strategic initiatives, resource requirements $($resources could be financial, material or human$)$ and person or unit responsible for achieving the objective.

$5.$ Develop a set of learning and growth objectives for the organization considering the organization$$s overall direction and for each objective indicate $$ at least two measures for the objectives, targets, timeline for the attainment of the objective, strategic initiatives, resource requirements $($resources could be financial, material or human$)$ and person or unit responsible for achieving the objective.

$6.$ Develop a Strategy Map as well as a detailed strategy communication plan.

Below is a brief of my organization

$1.$ Organization Overview

Mission: To promote the financial and welfare needs of its members through innovative and reliable cooperative services.

Vision: To become the most trusted and technologically advanced cooperative society within the Nigerian Air Force.

Core Values:

Transparency

Member$-$centric service

Financial integrity

Innovation and continuous improvement

Competitive Advantage: Strong capital base, established trust within the Nigerian Air Force community, and a large membership base of over $16,000.$

Key Markets:

Military personnel $($active and retired$)$

Civilian members affiliated with the Air Force

Products$/$Services:

Savings accounts

Loans

Home improvement schemes

Welfare support

Strategic Intent: Achieving operational excellence through digital transformation and enhancing member trust by providing real$-$time access to financial records.

Key Competitors: Other cooperative societies within the Nigerian Air Force, most lacking digital platforms. Strength: established membership. Weakness: limited digital presence.

External Threats:

Growing demand for digital access

Rising expectations for data privacy

Competitors introducing similar features

Market Opportunities:

Differentiating through advanced digital offerings

Capitalizing on trust and transparency improvements

$6.$ Strategy Map

The Strategy Map integrates the objectives across perspectives:

Financial: Increase revenue, reduce costs, and boost deposits.

Customer: Deliver real$-$time access and improve engagement.

Internal Processes: Upgrade infrastructure and optimize workflows.

Learning & Growth: Enhance digital skills and promote innovation.

Communication Plan

Internal Communication:

Conduct workshops and training sessions for staff to ensure alignment with strategic objectives.

Issue regular internal newsletters and updates to highlight progress and next steps.

Member Communication:

Share updates via WhatsApp groups, emails, and posters.

Host webinars or in$-$person sessions to educate members about new features like real$-$time record access.

Feedback Mechanisms:

Implement surveys to gather feedback on satisfaction and challenges.

Create a dedicated support team to address queries during the transition to digital platforms.