DO NOT Answer if you are not 100% sure.

3) A state agency is setting up training sessions for its new employees. Which of the following is the BEST subject line? Training Sessions Teaching New Employees What They Need to Know New Employees' Areas of Ignorance Training Sessions for New Employees 4) Which of the following are types of informative or positive message? (Check all that are apply.) A letter indicating a customer's request has been denied. A memo congratulating one of your colleagues on a promotion. A letter granting a customer's request for an adjusted price. A memo transmitting a report. 5) Briefly explain what a goodwill ending is and indicate the type of subject matter it should contain. Your answer 6) In business documents, only when you are at fault. * Your answer 7) A clear and convincing prepares the audience for the refusal, resulting in audiences who find it easier to accept the negative message. Your answer 8) A buffer must do all of the following EXCEPT: Put the audience in a good frame of mind. Not imply a positive answer. Give the bad news. O Provide a natural transition to the body of the letter