***Do not copy and paste or rewrite the same answer that everyone else is giving*** I gave the answers in the description below the question. I need you to show how to get that answer

Maggie Attaberry is a nurse on the evening shift from 10:00PM to 6:00AM at Community Hospital. She has 15 patients for whom she is responsible in her area. She averages two calls from each of her patients every evening, on average (Poisson distributed), and she must spend an average of 10 minutes (negative exponential distribution) with each patient who calls. Nurse Attaberry has indicated to her shift supervisor that, although she has not kept records, she believes her patients must wait about 10 minutes, on average, for her to respond, and she has requested that her supervisor assign a second nurse to her area. The supervisor believes 10 minutes is too long for a patient wait, but she does not want her nurses to be idle more than 40% of the time. Determine what the supervisor should do.

According to the book (Probabilistic Models) The Answer is W_q = 10.27 minutes and P₀ = .423 ***PLEASE SHOW HOW TO GET THESE ANSWERS***

Please help me by showing how to get these answers and determine what the supervisor should do.