DO NOT COPY LONG PHRASES OR SENTENCES FROM THIS CASE. You can uw words from the caw, but not phrasing. The ene deliberately contains me and wonding that would not be effective in claims or adjustment business messages. Aliments with substantial copied ording will pas You're a member of a local professional association in charge of ring regular "Lunch and Lusaminar: The books cooler facilities pretty fancy botes, but you've decided to save money by booking with a smaller hotel instead. A smaller hotel means cheaper catering you typically provide lunch.cheaper one, and the parking When you were organising lunch, you asked members to let you know of any special diety needs (by Nov, 29) You then went Wendy Winter Curtaper at the boil, the final catering order on Nov. 30. Everything went to be going well it Friday De 2. and the seminaris Monday Dec. 5 when you get a phone call from Many Holiday whored for the min Harry tells you he just found out from his doctor that he has a gluten allery. He willing to bring his own lunch if needed he knows it might be too late to ondorim pecial meal. However, you sure him he'll get a gluten freelancholie doesn't have to bring his own. You briefly sader buying Hanty a bunch yourself from a locale. However, as you've already ordered for sluten-free meals for other members, you Ligure it shouldn't be difficult for the hotel to add one more You call Wendy Winter, but she's not in probably gone bome already for the weekend. Her voicem duct you to a different phone number for at hours customer service, so you call it You speak to Sirius Sled in cui rice and explain the situation. He's super helpful and totally as you it's absolutely no problem to add the extra clutun froe meal for the event. llell definitely make a replacement for one of the regular meals with a gluten-fre mol. You make sure to tell him that your catering order would now be for 24 rolar lunch meals and that are gluten-frow (not regular uchmals and meals that ar gluten free) You go back to working on a million other things you're buyt Normally, you'd send a confirmation email about the detail, Isot Wendly one for the weekend to you for the point Sirius was really quite definite and confident that the change was no problem at all, and you definitely were really close about the www.umbers on the phone Now it's lunchtime on the day of the seminar (Due 5), and you've just discovered there are only four lunches that are gluten-fice. Not only are you woulon-fre un short, there's an extra regular lunch into one needs! Everyone's trying to he polite about who yots the lunches, but you're petly mad. This shouldn't have happened! Clearly, the change your quested for Harry on Friday it's got added to the catering order You try to call Wendy or Sirius, but they're not in. The hotel entering anal customer service staff are pretty nice and apologetic, but they say their record bow you only ordered for best free meals (and 25 sepolar linches, so they only have four ready. You ni out and get mery plate-free lunchom cand the corner, and we wy appreciatiw, but it's the kind of professional service your members expect. They not only pay annual does to the association, they also pay a fou for the min. They have the right to expect high quality After it's all over, you sit down to write Wendy an email. You have the invoice for the catering costs that the catering staff paw you at the ent, and it charges you for 25 regular mos 4 gluten-fhow ones. However, you don't want to pay for the one regular med sine nobody wantelor needed it Before this event you'll planned to keep in the forent, but you're not so Nr. You're going to be polite and professional, but you aren't foeling very positive about something going wrong the very first time you we Wendy tel for your or You would have been perfectly ok with buying Harry a lunch ahead of time yourse you know the request to change a meal was das minute. However. Sie hadd you it was no problem, you'd trusted him Write the claim email to Wendy that asks her to make the change to the invoice for the event on ees so that you don't have to pay for the extra meal. You'd like the winvece pretty soon, so you can finish up all the paperwork and expenses for the seminat