DO PROPERLY OR NO THUMBS UP

Create a short written sales script about the following scenario: You are the retail salesperson when a customer walks in complaining that the smartphone they purchased from your store is terrible. You must be able to answer questions about the product your store sells and prepared to handle customer complaints. As the salesperson, you should ask questions to understand the exact problem and ultimately provide potential solutions to the customer. You must show empathy and make sure the customer knows that you want to help. Then write a follow-up paragraph on how a salesperson's responses, body language, and attitude can impact the customer's feelings about the purchase and the likelihood they would purchase from the store again. DO PROPERLY AND I WILL GIVE THUMBS UP RIGHT AWAY