Do the mc, please answer all. Thank you.

17. "Combination of internal and external issues that can affect an organisations approach to developing and achieving its objectives" is called (a) Environment of the organisation (b) Context of the organisation (c) External provider (d) Quality management systems realisation (e) None of the above

18. Which one of the following statements is TRUE regarding ISO 9001:2015? i. The needs and expectations of interested parties need to be maintained as documented information. ii. The organisation needs to retain detailed information to ensure the processes are being carried out as planned. iii. The quality management system's scope needs to be available and maintained as documented information.

(a) i only (b) ii only (c) iii only (d) i and ii (e) ii and iii

19. ISO 9001:2015 terms and definitions are located in (a) ISO 9000:2015 (b) ISO 9004:2004 (c) ISO 19001:2018 (d) All of the above (e) None of the above

20. Which one of the following statements is TRUE regarding ISO 9001:2015? i. Context of the organization need to be maintained as documented information. ii. The organisation needs to retain documented information to ensure the processes are being carried out as planned. iii. Six mandatory procedures are required in ISO 9001:2015.

(a) i only (b) ii only (c) iii only (d) i and ii (e) i, ii and iii

21. Which one of the following statements is TRUE regarding ISO 9001:2015? i. In ISO 9001:2015, there is no requirement related to Preventive Actions. ii. ISO 9001:2015 has introduced the concept of risk-based thinking in quality management. iii. In ISO 9001:2015, records and documents are now called documented information.

(a) i only (b) ii only (c) iii only (d) i and ii (e) i, ii and iii