Do you agree with this analysis? Why or why not?

Customer value is the sensation that keeps firms from teetering over the edge of bankruptcy and instead, maintaining long-term relationships with subsisting customers and earning repeat business by coming up with an excellent customer experience. Customer value comes down to pointing out what matters most to customers and delivering it, but this is many a time easier said than done. Providing value to customers comes first because it enhances good consumer brand loyalty relationships. Sellers who realize this are in a better position to retain customers and upgrade the perceptions of consumers who are unhappy with a brands product or service.

When a company has built up trust in its customers, company loyalty begins. If customers find products or services they can believe in, then they will be loyal to such brands. There is a need for companies to try to create these relationships with their customers since it is the first step in maintaining and growing their relationship. Companies must offer products that meet their consumers needs and ensure that they are reliable and of the highest quality.

Sound relationships help one to connect with his/her customers on a much more personal level. One is more likely to understand their requirements, resolve their problems and create a sense of mutual understanding. However, coming closer to disagreements I believe that expertly navigating a conflict can actually lead to more honest and trusting relationships and improved productivity and collaboration. People customarily buy from a certain brand because of the brand's note-worthy product, service, or brand reputation. On the other hand, customers will stop buying from you due to poor customer service.