Do you agree with this post? What is your response about this post?

As stated on page 124 of "The World of Customer Service," it might be challenging for management to establish relationships with CSRs when a company employs a sizable workforce. As a result, both the organization and the CSRs place great importance on training, enabling, and rewarding CSRs.

Training improves performance and self-confidence. With the newfound information and abilities, people can competently carry out their duties, which logically results in increased output.

A strong motivational tool that gives businesses a competitive edge, empowerment establishes a foundation of trust between management and CSRs. Additionally, it encourages quicker and simpler problem-solving, which leads to outstanding customer service and repeat business.

As a worker, I would like to feel empowered by having access to the tools I need to do my job. The absence of it frequently leads to annoyance and missed deadlines. Another would be greater flexibility in decision-making, which calls for a certain degree of confidence. Receiving clear objectives helps me accomplish my task more effectively and efficiently because they help me avoid uncertainty about what is expected of me. Another benefit is working in an environment where I am treated with respect and dignity. It would be impossible for me to continue working here without this atmosphere. Lastly, whenever an exception occurs, receiving all the pleasantries, both material and intangible, whenever an exceptional performance is delivered is always welcoming.