Question: Do you know why you should be using synthetic motor oil in your new Lexus? the service manager asked Henri Wilton when he brought his

Do you know why you should be using synthetic motor oil in your new Lexus?

the service manager asked Henri Wilton when he brought his new car to the Lexus dealership for a routine servicing. What type of approach is the service manager using?

Group of answer choices

Product

Opinion

Curiosity

SPIN

Customer benefit

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