Question: Do you think you're a pretty good decision maker? When faced with a decision, do you make a pros and cons list, where you mentally
Do you think you're a pretty good decision maker? When faced with a decision, do you make a "pros and cons" list, where you mentally or physically make a list of the positive and negative attributes of a particular choice? Although that approach can be useful, it's not enough to ensure you're making a good decision. Nope . . . our decisions can beand
arehaunted
by biases in our thinking. If you aspire to be a better decision maker, you need to learn what these biases are and how they work. Then, by being aware of them, you're less likely to let them affect your decision making. For next five questions, indicate which decision-making bias is being described:
Paulo is in charge of the food service at Hello Hotels. He has been asked by upper management to "do what it takes" to increase revenue from the hotel room minibars. He does an initial one-week survey gathering data on what guests consumed from the hotel room minibars. He repeats the survey the next month and the next month and gets conflicting results. However, despite these mixed results, he decides, based on the initial survey results, that whatthey've been doing is the best approach and doesn't change a thing. What decision bias is he exhibiting?
core: 0 of 1 pt 2 of 5 (0 complete) HW Score: 0%, 0 of 5 pts 22.6.2 Question Help Sandra is the national customer service manager for McKing Burgers. In-store sales for the national chain have been declining and a recent analysis of data showed that one in five customer complaints were related to employee friendliness (really, lack of riendliness) issues. Sandra knows that she has to make some decisions to address this problem. At her previous job Sandra was national customer service manager for a large health care organization, so she is convinced this will be an easy problem to tackle. After all, she's been working in customer service for over 15 years. What bias is likely to affect Sandra's decision making? O A. Overconfidence bias B. Randomness bias C. Self-serving bias OD. Framing bias Click to select your answer and then click Check Answer Santa All parts showing 10 core! U of 1 pt 3 of 5 (0 complete) HW Score: 0%, 0 of 5 pts /c22.6.3 Question Help Considering that it costs 9.4 cents to make one nickel, the U.S. Mint is looking at different metals and alloys to bring down the production cost. The team that is analyzing and making recommendations on this has been criticized because it was focused only on production costs and not looking at how this would affect industries where coins are the only means of monetary exchange (think jukeboxes and other coin-operated machines). What decision-making bias is this team guilty of? O A. Availability bias B. Hindsight blas c. Framing bias OD. Self-serving bias Click to select your answer and then click Check Answer. All All parts showing PAL 110 ULUI. UUII pt 4 of 5 (0 complete) HW Score: 0%, 0 of 5 pts iyc22.6.4 Question Help After interviewing individuals for an opening in his marketing research firm, Craig hired the first candidate, who happened to be a graduate of an elite Ivy League school. He was pretty excited to have landed such a "catchi" However, after one month on the job, this individual has alienated every other team member with his, putting it nicely, lack of interpersonal skills. Looking back at this individual's application, Craig notices something he had overlooked before a reference letter from one of this individual's upper- level professors who noted xxxx's significant weaknesses in working effectively with his group on a required class team project. The professor said very pointedly. "While xbox is extremely intelligent, he was unable to get along with his team members.... What decision-making bias is Craig guilty of? O A. Hindsight bias B. Availability bias O c. Confirmation bias OD. Randomness bias Click to select your answer and then click Check Answer All parts showing Clear 10 ... QueSLIUIIS 2 Save Score: 0 of 1 pt 5 of 5 (0 complete) > HW Score: 0%, 0 of 5 pts iyc22.6.5 Question Help You're out with a bunch of friends at a local restaurant. One friend, who just got a speeding ticket on the way to the restaurant, states that the police officers are just looking for those who drive red cars. You and your friends agree that drivers of red cars receive more speeding tickets since this friend who made the statement actually drives a red car and frequently receives speeding tickets. What bias does this represent? O A. Anchoring bias OB. Availability bias C. Immediate gratification bias OD. Randomness bias Click to select your answer and then click Check Answer All parts showing Con AB 10 Questions 2 Save Score: 0 of 1 pt 2 of 5 (0 complete) HW Score: 0%, 0 of 5 pts yc22.6.2 Question Help Sandra is the national customer service manager for McKing Burgers. In-store sales for the national chain have been declining and a recent analysis of data showed that one in five customer complaints were related to employee friendliness (really, lack of friendliness) issues. Sandra Knows that she has to make some decisions to address this problem. At her previous job Sandra was national customer service manager for a large health care organization, so she is convinced this will be an easy problem to tackle. After all, she's been working in customer service for over 15 years. What bias is likely to affect Sandra's decision making? O A. Overconfidence bias O B. Randomness bias OC. Self-serving bias O D. Framing bias Click to select your answer and then click Check Answer All parts showing
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