Document a Utility Tool for a Support Specialist Chapter 12 in this book describes several utility tools that support specialists might use themselves or in their work with users. Select one of the utilities in Chapter 12 or a similar utility you are familiar with. Write a document targeted to other user support specialists. The purpose of your document is to describe the following: The purpose of the utility software tool Where to download the utility tool How to install the software How to use the tool to solve a typical problem and what the output (results) of the program means Any problems you think a support specialist might encounter with the download, installation, and use of the software tool Where to get additional information about the use of the software tool After you have written your first draft, exchange it with a colleague and get his or her feedback on your document. Then revise your draft based on the feedback you receive.