Question: Donabedian's theory includes structure, outcome and process (Kelly, P. & Spath, D., 2017, p. 6). The structure is imperative aspect of strategy that is contributed

Donabedian's theory includes "structure, outcome and process" (Kelly, P. & Spath, D., 2017, p. 6). The structure is imperative aspect of strategy that is contributed by management. The outcome is a contribution of team-work by management and staff. The process ensures the involvement of professionalism and competency. "Evidence-based medicine (EBM) is an emerging field

in integrating information technology with healthscience and clinical practice" (Chandran, V., et al., 2020). The success of evidence-based medicine provides a pathway and guide for management to follow. There are various methodological strategies healthcare managers can use to meet the expectation of total quality. However, an effective method is required.What do you think is key in providing services to patients that equate total quality?

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