DOUG: $$Lisa$,$ what do you think we should do to keep up the quality of our operations as we expand? I$$m worried that we are trying to manage so many different things, including payroll, benefits, and the employee assistance program, that we are getting distracted from providing the best service to our customers.$$

LISA: $$I agree. I think that outsourcing those activities would allow us to focus on what we do best, and would likely save us money given that we aren$$t very efficient at doing those things.$$