Download the instructions document $($you should use the document to complete your assignment and then upload$).$ Be sure to review the grading rubric.

Final Summative

Life Skills

Conflict, stress management and goal setting

Scenario:

You are the office manager for an accounting organization and manage $7$ employees. For the most part, all of your employees get along and follow the rules and policies. Pam has been an employee for $4$ years and is occasionally about $15-20$ minutes late to work and often takes longer lunch breaks than are scheduled. Marcus has been an employee for $1$ year and always comes to work on time and takes his scheduled breaks and is respectful of company time. Marcus has noticed that Pam seems to come and go and is wondering if he can start to the do the same. He$$s even commented to Pam $$nice to finally grace us with your presence this morning, Pam.$$ And Pam quickly responds with, $$Well$,$ when you have been here as long as I have, you can come and go as you please too!$$ Other employees are starting to notice the tiff between the two coworkers and are also starting to talk among each other. Some employees have even brought it up to you in passing by saying $$I wish I could take an extra $15$ minutes for my lunch break like Pam does!$$

The organization has a policy that if employees are more than $15$ minutes late to work, they must call their manager $($you$)$ and let him or her know. Pam is not adhering to this policy.

Part A

Use the SMART goal criteria below to come up with a plan for solving this problem. Provide $2-4$ sentences per item explaining the goal and the motivation behind the goal.

Please download or copy and paste this template to begin working on this part of the assignment.

$1.$ Be specific $-$

$2.$ Make the goal for the plan measurable $-$

$3.$ Keep it achievable $-$

$4.$ Make it relevant $$

$5.$ Attach a specific time date to achieve this goal $-$

Part B

In $4-6$ sentences, identify which conflict resolution style would be most appropriate to use in this situation. How do you think Pam, Marcus and the rest of the office will react towards that specific conflict resolution style? Explain.

Part C

Identify any stressors for each of the roles below. Be sure to include information on how this stress might be managed including whether or not the stressors can be avoided, altered, adapted or accepted. Provide $2-4$ sentences for each person.

$1.$ You the manager $$

$2.$ Pam $$

$3.$ Marcus$/$rest of the office.