Question: DR. GODSON TETTEH SECTION B: ANSWER ANY TWO QUESTIONS Question 1 You have been employed as an Officer in a service industry, develop a root

DR. GODSON TETTEH SECTION B: ANSWER ANY TWO QUESTIONS Question 1 You have been employed as an Officer in a service industry, develop a root cause analysis (e.g., tie 5 whys, Pareto charts, fault tree analysis, cause and effect diagrams, etc.) to enable you recognize the issues involved in identifying a root cause, and use various tools for resolving chronic problems and report to the CEO (15 MARKS) Question 2 Discuss the process quality and technical quality of TOM challenge in the public sector, (15 MARKS)

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