Question: Draft a response to this friend based on what has been covered in the course. [6] Q.2 It was discussed in class that it is

Draft a response to this friend based on what has been covered in the course. [6] Q.2 It was discussed in class that it is very important that an organization do its internal homework before going and visiting other companies for process benchmarking. Discuss why this is important for benchmarking to be successful? Why is it important that process benchmarking be an on-going effort and not a one-time exercise? [3+ 3 = 6]

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