Drafting Workplace Messages Begins With Research

Before beginning to compose a successful business message, you need to collect necessary information by conducting informal or formal research. Often the information you collect during the research process helps shape your message.

Which questions should you ask yourself in order to avoid frustration and inaccurate messages? Check all that apply.

What action does the receiver need to take?

What will happen if the receiver does not take action?

What is the most interesting part of the message?

How should the sender structure the message?

When must the receiver take action?

Long reports and complex business problems often require formal research methods.

Consider the following scenario and identify which formal research method would be appropriate.

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Your division has been asked to develop a recommendation for the price for a new version of a software application. You need to know how much customers will be willing to pay and under what circumstances. $q,$