Drag the buttons to rank each scenario in order of most to least impact. HIGH IMPACT You
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Drag the buttons to rank each scenario in order of most to least impact.
HIGH IMPACT
You just learned that one of your most valuable customers is upset because he was denied a mortgage loan. He has indicated he may move his money to another bank as a result.
You recently came across a new way to improve customer satisfaction. You want to share the idea with your manager to get her feedback and learn how it might be implemented.
You have been trying to develop a stronger relationship with a loan specialist at your bank. He recently offered to spend time teaching you more about the loan products your bank offers.
You've been struggling to learn a new system, which has reduced your productivity. An online developmental course can help you learn the new system.
LOW IMPACT
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