Draw a current state map based off of the below value stream mapping page (under example image) that illustrates each of the following:

1. Customer(s) and Supplier(s)
   • Identify customer(s) and/or suppliers(s) that are initiating this process.
2. Map the Main Process Steps in Sequence
   • Indicate the flow of information and material(s).
3. Indicate the following metrics for each step
   • Processing time (P/T)
   • Lead time (L/T)
   • Percentage complete and accurate (%C/A)
   • Resource and % availability (if needed)
4. Include a summary data box that includes the metrics for the entire process
   • Processing time (P/T)
   • Lead time (L/T)
   • Percentage complete and accurate (%C/A)
   • Activity ratio (calculated as the ratio of P/T and L/T)

The current state map should look similar to the following:

Value Stream Metrics - Process Time (P/T):75min Lead Time (L/T) : 26-39 days % Complete \& Accurate (\%C/A): 29% 5. Step 3: Company reviews policy information using Insurance Pro software 1. Processing Time =5 minutes 2. Lead time =0 to 5 days 3. \% Complete and Accurate =99% 4. Ann's Availability =20% 5. Lead time to step4=7 days 6. Steps 4 a and 4b : Company verifies claim via phone or fax and gets additional information from policy holder 1. Processing Time =60 minutes 2. Lead time =2 to 10 days 3. % Complete and Accurate =50% 4. Eric's Availability =50% 5. Lead time to Step 5=5 days 7. Step 5: Company calculates payment manually 1. Processing Time =5 minutes 2. Down time =0 days 3. \% Complete and Accurate =100% 4. Ann's Availability =50% 5. Lead time to Step 6=5 days 8. Step 6: Company prints and mails check using Financial Systems software 1. Processing Time =3 minutes 2. Down time =0 days 3. % Complete and Accurate =75% 4. Bab's Availability =25% 9. Step 7: Policy holder receives theck Overall Value-stream metrics 1. Processing Time =75 minutes 2. Lead Time =2639 days 3. Percent Complete \& Accurate =29%