Draw a flowchart diagram for the following process:

A small mortgage lender has one receptionist, three loan officers, and two office managers. When applicants apply for a new loan in person, they first fill out paperwork with the receptionist. Then the applicants meet with one of the loan officers to discuss their needs. The loan officer spends additional time processing the application after the applicants leave the office. Finally, the application must be reviewed by an office manager before it can be approved.

Which unit would you use to measure the capacity of this process?