draw for me a bpmn for this case study : Customer Arrival and Check$-$in

Upon arrival at the Hesth$$ls station, the owner parked his or her vehicle in front of either the reception office or the inspection hall, and walked into the reception office $($Base $1$ in the layout shown in Figure $4).$ Thorbjorns$-$dottir noted that some people parked in front of the reception area to process their initial paperwork, and later moved their vehicles to the parking lot designated for those awaiting inspection. This was more common in the colder months than in the warmer months.

Once inside the reception area, each customer took a number and waited for service. The average waiting time varied from none, when there was low demand, to $16$ minutes during the busiest times. There could be delays in the reception area, even when there were no cars in the inspection hall, because the receptionists also had to serve customers who were there for other services such as driver testing, picking up their license plates, and buying drinks and sweets.

When his or her number was called, the vehicle owner met with a receptionist and showed the required documentation. The clerk used a government database to determine if the customer had paid the insurance fee and vehicle tax. If not, the vehicle owner was turned away $($about $1\mathrm{.}7$ percent$).$ The owner then had the option of calling the insurance company to arrange for payment and waiting while the company changed the status of the vehicle in the system. When the queue was long, receptionists warned customers to prepare for a long wait.

Once all of the paperwork was approved, the customer paid for the inspection and received an inspection form to give to the inspector, along with a number indicating his or her position in line. The fee customers paid for a first inspection was, in Icelandic kr$$na $($ISK$),$ equivalent to US$$65-125,$ and US$ $12\mathrm{.}50-25$ for a second inspection, depending on vehicle size. Processing time at the reception desk ranged from a few seconds to two minutes. After completing check$-$in requirements, the customer returned to the vehicle and moved it to the lot adjacent to the inspection hall if it was not already parked there. He or she waited in the lot until a monitor on the outside of the building showed the assigned queue number and indicated the door to enter. Some vehicle owners opted to stay indoors until their queue numbers appeared on the screen in the reception area.