Question: Draw out be able to explain, interpret and provide examples of the Service Process Matrix. Insure you are able to discuss how placement in this

Draw out be able to explain, interpret and provide examples of the Service Process Matrix. Insure you are able to discuss how placement in this matrix affects decisions about technology, automation and management focus. Which services lend themselves best to self-service, and customization? (Hint: you will need more information than just the diagram).

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