Question: driven by proximity uestion 22 (1 point) Dr. Kano's research suggested there are three performance levels that form a pyramid in creating levels of customer

driven by proximity uestion 22 (1 point) Dr. Kano's research suggested there are three performance levels that form a pyramid in creating levels of customer loyalty. Which is the highest level? Ounanticipated value O expected value service value O product value Question 23 (1 point) A reason that customer focus initiatives often fail in companies is due to lack of commitment

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