Question: Drop downs: Through its strategic management planning process, Cafferty Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are

 Drop downs: Through its strategic management planning process, Cafferty Corporation has

selected two specific objectives for each of the four perspectives; these specific

objectives are listed in the following table. Specific Objective 1. Increase sales

of core product line. 2. Increase plant safety. 3. Improve employee morale.

Drop downs:

4. Increase customer retention. 5. Improve production efficiency. 6. Increase number of

Through its strategic management planning process, Cafferty Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase sales of core product line. 2. Increase plant safety. 3. Improve employee morale. 4. Increase customer retention. 5. Improve production efficiency. 6. Increase number of customers. 7. Increase Return on Investment (ROI). 8. Increase number of employees with access to customer relationship database. Prepare a balanced Scorecard report for Cafferty Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced Scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: #= number.) 1 Cafferty Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Cafferty Corporation has collected for the past quarter. A B KPI Goal Actual 2 Employee satisfaction survey (1 - 5, with 1 as most satisfied) 1.2 1.5 3 Number of units produced per hour 7.1 7 4 Sales revenue growth-core product line $2,050,000 $2,250,000 Percentage of employees with access to customer 5 relationship database 79% 84% 6 Return on investment 24% 21% 7 Number of customers 110,000 120,000 8 Number of plant accidents 5.0 9 Number of repeat customers 100,000 101,000 2 Cafferty Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view the specific objectives.) (Click the icon to view KPIs and corresponding data.) Read the requirement Cafferty Corporation Balanced Scorecard Report For Quarter Ended December 31 Goal Perspective: Objective KPI Financial: Goal Actual Achieved? Customer: HW Score: 23.53%, 4 of 1 O Points: 0 of 2 ontains four perspectives: financial, custom corresponding data.) Employee satisfaction survey (1 - 5, with 1 as most satisfied) Caffel learnit Number of plant accidents OK Read Sales revenue growth-core product line Percentage of employees with access to customer relationship database Return on investment Number of customers Persp Number of units produced per hour Objec Finan Number of repeat customers Goal Actual Achieved

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