Drug Dev (DD) develops and markets new technological products to be used in health care. The development of a new product (drug) operates as follows.

When a new technology meets the requisite market potential, a new patent is filed. Assume that the file patent and get patent step is very quick (zero process time between filing and granting patent with no queuing) and has no attrition loss (all filed patents are granted). Patents are granted for a period of 11 years starting from the date of issue. Once the patent is filed, the new technology is developed at one of its three drug development centers (DDCs), and is then launched to the market. Each product is developed at only one center, and each center can only develop a single patented technology at a time. On average, DD files a new patent every 4 months (with standard deviation of 4 months). The average development process lasts 10 months (with standard deviation of 20 months).

1. Utilization: (6 points) Calculate the utilization of DDs development facilities.
2. Time in Develop Technology Queue: (7 points) How many months does it take for an average technology / product from filing & being granted a patent to start the development process? Show your data values / approach.

Research New Technologies File Patent & Get Patent Develop Technology/ Launch Product to