Question: Dunphy, B., & Stracuzzi, A. (2019). Professional communications: A common approach to work-place writing . Fanshawe College. https://openlibrary.ecampusontario.ca/catalogue/item/?id=68b5d817-406e-4ef7-b8f0-542e17c92c1b Chapter 8: Routine Messages Part 8.4 Persuasive

Dunphy, B., & Stracuzzi, A. (2019).Professional communications: A common approach to work-place writing. Fanshawe College.https://openlibrary.ecampusontario.ca/catalogue/item/?id=68b5d817-406e-4ef7-b8f0-542e17c92c1b

Chapter 8: Routine Messages Part 8.4 Persuasive Messages

"Recall a purchase where you were upsold or bought something that you later regretted after following the salesperson's advice. Break down how they were able to convince you to want something you didn't need to the point of acting on that desire. Identify which of the principles of persuasion they used to get your dollar. (outlined inreading by Dunphy & Stracuzzi (2019) reading, part 8.4)."

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