During a bi$-$monthly call with the client $($state officials who awarded your company the original contract$),$ you hear the lead project officer from the client side say,

"We've done some testing on the front$-$end portal you developed. From a technical standpoint, you've done an excellent job. The user interface takes into account human factors principles and is very easy on the eyes. We know the original plan was for Case Managers & Social Workers to be using the tool. But we actually think this portal would best be utilized not by front line staff, but by their supervisors. We know this means that some changes will need to be made to the layout of the portal we'd originally agreed upon. And we might need to revisit some of the essential data elements that are being populated."

The phenomenon being described here is:

Creating a sense of urgency

Critical path

Project initiation

Scope creep

Process mapping

Project scope

Project management