Question: During a customer service training program, trainees are given opportunities to role-play various customer interactions. They practice handling different types of customer inquiries and complaints

During a customer service training program, trainees are given opportunities to role-play various customer interactions. They practice handling different types of customer inquiries and complaints in a simulated environment. This is an example of Question 34 Answer a. Discovery learning b. Active practice c. Pre-training interventions d. Adaptive expertise

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