Question: During a three - hour period between 1 2 : 0 0 noon and 3 : 0 0 pm , a customer service call center

During a three-hour period between 12:00 noon and 3:00 pm, a customer service call center that
uses eight customer service representatives (CSRs) handled 408 calls from customers. This equated
to a labor utilization rate of 85%.

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